STANDARD TERMS AND CONDITIONS OF SALE

1. Precedence and Applicability of Terms
   The client expressly waives the application of their own standard terms and conditions, regardless of when those may have been issued, including if issued after the present document. Any modifications or exceptions to these terms shall be valid only if explicitly agreed upon in advance and documented in writing by both parties.
2. Payments
   Usually we operate on a non-refundable 10% down payment to book our services, then 40% on commencement of work.  This equals 50% pre-payment for services.  The remainder is due upon completion of set milestones. Payments are for milestones and not billable hours.
3. Payment Terms - All invoices issued by 1-tok are payable within twenty-one (21) working days from the invoice date unless an alternative payment deadline is specifically stated on the invoice or in the client’s purchase order.
   • In the event of non-payment by the agreed due date, 1-tok reserves the right to charge a one-time fixed penalty fee equal to ten percent (10%) of the outstanding balance.
   • Should the delay extend beyond the initial overdue period, an additional late payment fee of ten percent (10%) of the overdue amount will be added for each month the balance remains unpaid, until full settlement is made.
   • In cases of non-payment, 1-tok may suspend service delivery immediately and without prior notification, until the outstanding balance is fully cleared.
4. Debt Collection and Legal Recovery
   If the payment remains unpaid for a period exceeding sixty (60) days from the due date, 1-tok reserves the right to initiate collection proceedings through a professional debt recovery agency. All associated costs, including legal fees, penalty interest of 10% per month and collection charges, will be borne in full by the client.
5. Withholding Tax and International Payments
   In jurisdictions where tax laws mandate withholding at source on invoice amounts, the client is solely responsible for settling such obligations directly with their local tax authorities. Under no circumstances shall 1-tok be liable for or participate in covering any tax-related deductions resulting from the client’s local legal or fiscal environment. The total amount indicated on the invoice must be paid in full to 1-tok, without deductions of any kind.
6. Service Provision and Liability Disclaimer
   1-tok commits to providing services with due care and in accordance with mutually agreed timelines and quality standards. However, all obligations are to be interpreted as obligations of means—not of guaranteed results.
   • 1-tok disclaims any liability for damages or losses suffered by the client or any third party due to the outcomes of services rendered.
   • Furthermore, 1-tok will not accept being named or involved as a third party in any legal proceedings or claims initiated against the client by end consumers or any other third parties.
7. Claims and Complaints Procedure
   Any claims relating to delivered goods or services must be submitted in writing by registered post to 1-tok’s registered business address within eight (8) calendar days from the date of delivery or service completion. Failure to meet this condition renders any such claim inadmissible.
8. Governing Law
   All contractual agreements and business dealings between 1-tok and the client shall be governed exclusively by the laws of Papua New Guinea. Any disputes shall be resolved in accordance with said legal framework.