Quality Management Review
Quality Management Review (QMR) – Odoo Evaluation
Purpose
The purpose of this Quality Management Review is to evaluate the implementation, configuration, and ongoing use of the Odoo ERP system within the organization. The review ensures alignment with quality standards, business objectives, and user expectations while identifying areas for improvement in system performance, user satisfaction, and process optimization.
Scope
This review covers all key functional modules of Odoo deployed within the organization, including but not limited to Sales, Inventory, Accounting, CRM, Purchasing, Manufacturing, and HR. It includes evaluation of system setup, data quality, user adoption, support processes, and compliance with regulatory and internal quality standards.
Objectives
Assess the effectiveness of Odoo in supporting core business processes.
Identify any quality issues in configuration, workflows, or integrations.
Evaluate user satisfaction and training adequacy.
Ensure data integrity and accuracy.
Confirm adherence to organizational and industry compliance requirements.
Recommend corrective actions or optimizations for future improvements.
Review Components
System Configuration & Customization
Evaluation of module setup and alignment with business workflows.
Review of custom developments, automation scripts, and third-party integrations.
Process Compliance
Verification that business processes executed within Odoo meet documented SOPs and regulatory standards (e.g., ISO 9001, GDPR).
Data Quality
Assessment of data accuracy, completeness, and consistency across modules.
User Experience & Training
Feedback on system usability, user satisfaction, and adequacy of training/support resources.
Performance & Reliability
System uptime, response times, bug tracking, and support ticket analysis.
Risk Management
Identification of quality-related risks, such as system bottlenecks, data errors, or process gaps.
Continuous Improvement
Recommendations for improving system usage, data governance, and overall efficiency.
Methodology
Stakeholder interviews and user surveys
Review of system logs, reports, and dashboards
Audits of transactional records and process adherence
Analysis of incident and change management tickets
Outcome A detailed Quality Management Report will be generated, summarizing findings, quality scores, and prioritized recommendations for corrective actions, enhancements, or retraining needs. This review will serve as a basis for ongoing system governance and strategic decision-making related to the ERP platform.